- 1/3of our employees are focused on customer support
- 94%customer satisfaction rating
Why do companies continue to choose the PI System?
It’s always been because of our expertise in operational technology–and our vision for the future.
- Laser-focused on operational technology
We understand the intricacies of operational technology better than anyone else. It’s a bold claim we feel we can make because we’ve exclusively concentrated on advancing the field for decades. We’ve continually invested in new product innovation to drive the technology forward.
- Extraordinary customer support
When we say customers are at the forefront of everything we do, we mean it. We care deeply about helping you succeed. Nearly one in three people who work at OSIsoft is focused on customer support. And most hail from leading universities and the field of operational technology–so their understanding runs deep.
When you contact us for help, we’ll jump on it. We understand that most issues in operations can’t wait until tomorrow. And there is no reset button. That’s why over 90% of all calls are resolved by the first person you speak to. We will stand by you in our tech support centers around the world to resolve any issues that come up.
- Proven track record of innovation
Just ask the 24 out of our original 25 customers who still use the PI System. They came for the reliability of the PI System. They stayed for innovation. Since 1980, we’ve had our fingers on the pulse of operational technology. The PI Server has been installed over 21,000 times. And over 3,000 customer success stories prove the long-term value of the PI System. We can help your business realize that value too.
Voice of PI System customers
Why is our customer success rating higher than nine out of ten?
Here’s what our customers have to say:
Grounded in trust and reliability
Our founder Dr. J. Patrick Kennedy started the company over 40 years ago with the goal of getting reliable operations data to help people make better decisions. His commitment to put trusted data and relationships first is still with us, from our leadership team, to our engineers, to our support team. It’s how we do business.
The world’s leading experts in operational technology
When you talk to anyone who helps make, support, or sell the PI System, you’ll notice the difference. It’s not just their expertise in their fields. It’s not just their degrees from top universities. It’s not just their reputations. It’s the passion behind what they do. We’re all united behind the mission to help you discover the operational intelligence necessary to increase efficiency and safety worldwide.
Join the PI System community
Engage in conversations with like-minded people. Solve real-world business problems. Read articles from subject matter experts. From industry peers to OSIsoft partners and developers, knowledge is always within reach.
Learn something new during one of our events, or engage in a discussion in our online community.